Frequently Asked Questions About Senior Healthcare

There are several questions that people commonly ask, in anticipation of your questions, see our answers below. If there are any answers to questions that are not listed, please call us at 1-800-414-7611 and we will be happy answer any questions you might additionally have.

starburst icon How do you hire and vet your employees?
starburst icon What happens if I do not like the person working with me? What happens if my daughter doesn’t like the person?
starburst icon How is the plan of care created?
starburst icon Do the caregivers receive ongoing training?
starburst icon Do you supervise your employees?
starburst icon Are your caregivers licensed, insured and bonded?
starburst icon Can you provide services in a facility: hospital, rehabilitation, senior living?
starburst icon How soon can we start?
starburst icon Do you accept long term care insurance?
starburst icon Do you accept Medicare or Medicaid?

How do you hire and vet your employees?

Stage 1: Identifying Candidates

  • Alvita Care identifies candidates from a variety of sources including direct referrals, postings, and relationships with schools
  • Based on written applications, select candidates are invited to participate in formal interview process

STAGE 2: Initial Interview

Candidates are subjected to a structured and systematic assessment of a various factors including:

  • Technical knowledge and skills
  • Situational behavior assessment
  • Responsibly and punctuality
  • Personality and fit

The candidate is assigned a composite score based on caregivers’ skills and compatibility with the Alvita Care philosophy

STAGE 3: Face-to-Face Interview

  • Top candidates complete a face-to-face assessment to validate home health aide skills, personality, and situational behavior
  • Completion of federal and state background checks, drug testing, and reference assessments

STAGE 4: Available for Assignment

Candidates are made available for assignment based on their compatibility with a client’s needs and personality.

What happens if I do not like the person working with me? What happens if my daughter doesn’t like the person?
If any family member or client is not entirely pleased with the caregiver, simply contact the Alvita Care office and let us know! We will quickly assign another caregiver to the case and follow up the following day to receive feedback.
How is the plan of care created?
A Registered Nurse will visit the client’s home and “open the case”. What that means is they will do multiple assessments such as a mini-mental to task cognition, fall risk assessment where they will look at your home and make suggestions of any high fall risk areas, ensure the client has all the equipment they need (i.e., elevated toilet seat, grab bars, walker, etc.) and complete a plan of care. A plan of care is an instruction sheet for the caregivers. It tells them very specifically what to do every day and how often. It also tells them what to look out for and when to notify the office. The RN will work with the client and any family members present to help create the plan of care so that everyone understands the caregivers expectations. The plan of care is updated every 6 months.
Do the caregivers receive ongoing training?
Ongoing Training & Development:

  • On-going training and education plays an important role in supporting our caregivers’ development
  • Courses and seminars offered on a monthly basis, including topics such as Communicating with Seniors, Planning Daily Activities, Recognizing Illnesses and Depression, and Safety Training
  • Advanced topics such as Alzheimer’s Training and Personal Care Assistant (PCA) training are offered on a quarterly basis
Do you supervise your employees?
Supervision is a very important part of home care. Too often, employees feel like they are on remote islands in their client’s homes. We have unannounced RN supervisions every 30 days to ensure that not only our clients but employees needs are being met.
Are your caregivers licensed, insured and bonded?
The simple answer is yes! All our caregivers, licensed practice nurses, registered nurses, office staff are employees of the company. This is important because the company meets and exceeds the Department of Health necessary insurance requirements.
Can you provide services in a facility: hospital, rehabilitation, senior living?
Alvita Care is permitted to provide services in any facility such as a hospital, sub-acute rehabilitation center, assisted living, etc. Alvita Care will call ahead to the facility to understand their requirements and documentation needs so that the caregiver can easily gain access and assist their client while in a facility.
How soon can we start?
Immediately! Call today at 212-273-0490 and we can begin the process.
Do you accept long term care insurance?
Alvita Care does accept Long Term Care (LTC) insurance and is also a preferred provider of most policies (i.e., John Hancock, MetLife, Genworth, CNA, etc.). We have a dedicated team to deal with LTC and will handle all the required paperwork to open and invoice LTC. And the best news is there is no additional charge for this service!
Do you accept Medicare or Medicaid?
Alvita Care does not accept Medicare or Medication as payment. Alvita Care is a private pay home care provider.